IT is coordinating with the Service Provider the assignment of mobile to individual students. They were provided with the copy of your KAUST ID and Iqama as required. In the meantime, please follow the following instructions to recharge your SIM:

Dial *1400*charging code number*Company ID#CALL
Use any of the Company ID # as indicated below in the order provided (we are providing these Company ID #s as we have no way of knowing to which particular code your mobile number has been registered)
435058 or
421096 or
383272 or
50043719
Hope this helps.